Frequently Asked Questions

Frequently Asked Questions

Scheduling

Simply call or email to schedule your appointment and we will be happy to discuss with you the perfect location, clothing ideas and what you are looking to get out of your session.

On Location Sessions

On location sessions may be held in your home or an outdoor location. They are very easygoing, usually lasting about 90 minutes. If using your home, Jill will have you show her around so that she can find the best light. If you’d like some family photographs, she’ll start with those and then move on to the more candid shots that involve your family living life, having fun and just being themselves.

Studio Sessions

These little sessions take place in our studio and typically last about one hour. They are perfect for capturing clean and modern portraits of your family or a fun cake smash. Sessions typically result in 25-30 final images to choose from.

Newborn Sessions

The best time to photograph your baby is around 5-12 days old. At this stage, the baby sleeps a lot and is most receptive to positioning. The session is very relaxed, usually lasting about 2-3 hours, allowing time for feedings and breaks. It is typically held in our studio but may be done in your home upon request. Parents and siblings are more than welcome to join in. If you would like to book a newborn session, please contact Jill during your pregnancy so that she can make some room in her schedule around your due date. The exact date of your session will be determined after your baby is born. If your little one has already arrived, please contact us as soon as you can and we will do our best to fit you in before the newborn stage has passed.

After the Session

Within two weeks following your session, you will be presented with the final artistically edited images in a private online gallery and shopping cart. Your images will be available to view for seven days, during which time your order is due. Purchased digital files are sent within 48-72 business hours. Please allow 4-6 weeks for your printed order to be delivered to you. Rush deliveries are an optionĀ — please inquire about applicable fees.

Are prints and/or digital files included in the session fee?

No, Jill prefers to let the client choose exactly what they would like to have, separately from the session fee, instead of locking them into something that is part of a package.

Can I purchase a CD of images from my session?

Yes! Digital images from your session gallery will be available for purchase. The high-res digital files are retouched and color-corrected and you may make unlimited prints from them for your personal use.

Can you recommend a location for my session?

Absolutely! Jill has scouted out a selection of beautiful locations which we will be happy to discuss with you.

What should we wear?

Selecting clothing can be easier than one would think… once you have a few tips under your belt. Your session fee includes a clothing inspiration guide which will greatly assist you in avoiding the dreaded “matching outfits” scenario our parents knew and loved, while still creating a fun and flattering combination of clothes. Jill is also more than happy to discuss clothing options and guide you in the right direction to suit your family’s personality.

Where can I find a full list of your products and prices?

To receive a complete list of our products (including digital images, prints, canvases and albums), please send an email inquiry through the website contact page.

When is the latest I can book a session in order to have my pictures delivered in time for Christmas?

Session Deadline – November 15th
Order Deadline – November 30th

How does your referral program work?

Refer someone you know and, upon completion of their portrait session, you and the person you referred earn a $50 credit towards a portrait order. The best part is, there is no limit to the number of referral credits you can earn!

Can I scan or take pictures of my prints?

No. All images are copyrighted by the photographer, Jill Carmel. It is illegal and unlawful to scan, download, copy, print, publish to the internet or reproduce Jill’s work in any manner or medium without written permission.

What is your cancellation policy?

Because our customers need a little time to prepare for their session, we typically book sessions several weeks out. As a result, last-minute rescheduling and cancelations are tough on a portrait photography business since it makes it nearly impossible to fill the spot again. Therefore, we have these policies:

The session fee is required in advance to reserve your requested date (and turn away other potential customers) and is, therefore, non-refundable. You may change the date of your session once within 24 hours of booking and no fee will be charged. If you find you must reschedule after this period, you may do so up to five business days before your session for a $50 change-fee and up to 48 hours before your session for a $100 change-fee. Your new session date must take place within six months of the original session date. The following will be considered a cancellation and your session fee will be forfeited: rescheduling more than once, canceling/rescheduling with less than 48 hours notice, arriving more than 45 minutes late to your session, or not showing up to your session (will make exceptions to these for illness). Rescheduling for bad weather is at the photographer’s discretion only. We will typically reschedule if steady rain or strong wind is in the forecast (determined about three hours before the session).